To request a cancellation and refund for a subscription you purchased from us through our online retail stores, or to terminate a subscription because you object to an amendment to the EULA we have notified to you, please find the confirmation email or invoice we sent directly to you in connection with your purchase, because it will tell you which Avast company you will need to contact (which may not be the brand name on the Solution) and will contain certain other information you must provide us in order to request your cancellation and refund. Products Purchased from Us and Subscriptions You Terminate for Notified Amendments to the EULA. If you qualify for a cancellation and refund on your purchase, and you purchased the subscription directly from us through our online retail store or from Google Play, then please follow the instructions below: Requesting a Cancellation and Refund from Usīefore you start, please read all the restrictions and limitations described in this Cancellation and Refund Policy. We also allow you to cancel your subscription and request a refund (prorated for the unexpired or unused portion of the Subscription Term) if we provide notice to you that we are amending the End User License Agreement we entered into with you in respect of such subscription and/or Solution (the “ EULA”), and you object to such amendment within 30 days of the date of such notice. If your purchase qualifies, and you follow all the instructions in this Cancellation and Refund Policy within 30 days of the date of purchase, we will terminate your subscription and refund 100% of the price you paid for the then current Subscription term.
We offer a 30 day money-back guarantee on subscriptions for certain Avast, AVG, CCleaner (including Defraggler, Recuva and Speccy) and HideMyAss! Solutions that end users purchase directly from us through our online retail stores or through Google Play. Cancellation and Refund Policy for Avast, AVG, CCleaner and HMA! Solutions (Version 1.2)
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